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Privacy Policy
Information we may collect
Legiano Casino may handle information that you provide directly, information created when you use the website, and information received from services that help operate the casino. The information collected depends on the services you use, the checks required for your account and your communication with us. We aim to collect information that is reasonably relevant to providing and protecting the service.
Account and identity information
When you register or maintain an account, we may collect details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also collect information needed to confirm that an account is being used by the correct person. Some information may be required before particular features can be used.
Verification information
To support identity, age, location or account checks, we may request verification documents or related information. This can include documents that confirm identity or address, together with information needed to assess whether activity is genuine and permitted. Verification information is handled for account security, anti-fraud checks, responsible operation of the service and compliance with applicable obligations.
Payment and transaction records
We may record information about deposits, withdrawals, wagers, winnings, account balances, payment methods and other transactions. Payment providers may process payment details under their own privacy notices. Where possible, payment information is handled through the relevant provider rather than being unnecessarily retained by the casino website.
Technical, device and usage information
When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, session times and referring website. We may also collect information about how features are used, including error reports and security events. This information helps us maintain website performance, identify unusual activity and improve the player experience.
Communications and support information
If you contact support, we may retain the details you provide, including your account information, the content of your request and any documents or records needed to resolve the matter. We may use communication records to answer questions, investigate complaints, provide assistance and maintain an accurate history of support interactions.
How and why information is used
Personal information is used for legitimate operational, security and service purposes. The way information is used may depend on the type of information, your relationship with Legiano Casino and the feature or service involved. We do not use information for purposes that are unrelated to the operation, protection or improvement of the casino service without an appropriate reason.
- To create, administer and secure your player account.
- To provide casino services, process account activity and maintain accurate records.
- To verify identity, age, account ownership and information supplied during registration.
- To conduct anti-fraud, anti-money-laundering, security and risk checks.
- To process or support deposits, withdrawals and other transactions.
- To respond to questions, complaints, technical issues and other support requests.
- To communicate important account, service, security and policy information.
- To understand website use, fix faults, improve features and monitor performance.
- To detect, prevent and investigate suspicious, unlawful or unauthorised activity.
- To meet legal, regulatory, accounting, reporting and other applicable obligations.
- To send marketing communications where permitted and where you have provided the necessary permission or otherwise have a lawful basis to do so.
Where information is used for marketing, you can choose not to receive promotional communications. Service messages relating to your account, security, transactions or important changes may still be sent when they are necessary to operate the service or communicate with you.
Sharing information
Information may be shared with trusted service providers that support website hosting, identity verification, payment processing, customer support, fraud prevention, technology, analytics, security and communications. These providers should only handle information for relevant services and according to appropriate instructions or contractual safeguards. Information may also be disclosed where necessary to protect players, the website, legal rights or the public, or where disclosure is required or permitted by applicable requirements.
Some service providers may operate in other countries or process information using systems located outside Australia. Where this occurs, reasonable steps should be taken to protect personal information and to support appropriate handling. We do not sell player personal information as a general business practice.
Cookies, security and retention
Cookies and similar technologies
Legiano Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, understand website activity and help protect against fraud or misuse. Some cookies are necessary for core functions, while others may help with performance, analytics or relevant communications. Cookies may be placed by the website or by service providers supporting particular features.
You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work as intended, and you may need to repeat preferences or sign-in actions. Browser controls can vary, so check the help information for your chosen browser if you need assistance.
Protecting information
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, staff procedures and checks on service providers. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.
How long information is kept
Information is generally kept for as long as it is needed for the purpose for which it was collected, to provide services, resolve disputes, maintain security, meet accounting or operational needs, or comply with applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Links to other websites
The website may contain links to third-party websites or services. Those services have their own privacy practices, terms and security arrangements. This Privacy Policy does not control how an external website collects or uses information, so you should review the relevant notice before providing personal information.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your information where permitted, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a concern about our handling of personal information.
Making a data request
To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@legianocasino.best. Please describe your request clearly and provide enough information for us to identify your account. We may need to verify your identity before completing a request, particularly where the information is sensitive or account security could be affected.
We will review requests and respond within a reasonable timeframe. A request may be limited, refused or delayed where this is permitted or required, including where fulfilling it would affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with a requirement to keep particular records. If information cannot be deleted because it must be retained, we will explain this in general terms where appropriate.
Keeping your information accurate
Please keep your account details accurate and tell us if your information changes. You can also contact support@legianocasino.best if you believe information linked to your account is incorrect, incomplete or out of date. We may ask for supporting information before making changes to protect the account and prevent unauthorised requests.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website, and the revised date or other notice may be shown where appropriate. We encourage players to review this page periodically so they understand how information is handled.
By using the website, you acknowledge that you have had the opportunity to read this Privacy Policy. If you do not agree with the way information is described here, you should stop using the relevant services and contact support@legianocasino.best with any privacy questions or requests.